Shipping policy

SHIPPING & DELIVERY POLICY

Made to Order

Our personalized products are made to order after your purchase is placed. Production times vary by product and production partner.

Multiple Production Partners

We work with multiple production partners to create and fulfill our products. Because different items may be produced at different facilities, products from the same order may ship separately and may arrive on different days.

If your order is divided into more than one shipment, you may receive separate shipping confirmation emails and tracking numbers for each package.

Processing & Delivery Times

Production and delivery times shown on our website are estimates and may vary depending on the product, destination, production partner, carrier delays, holidays, and seasonal order volume.

Because our products are personalized and made to order, please allow time for both production and shipping.

Shipping Rates

Shipping charges are calculated at checkout based on the products in your order and the delivery destination. If products are fulfilled by different production partners, shipping charges may reflect multiple fulfillment locations.

Tracking Your Order

Once an item ships, tracking information will be sent to the email address provided with your order. If your order ships in multiple packages, each shipment may have its own tracking number.

Different Arrival Dates

Please do not be concerned if only part of your order arrives first. Another item from the same order may still be in production or traveling from a different fulfillment location.

Incorrect or Incomplete Addresses

Please review your shipping address carefully before submitting your order. If you notice an error, contact us as soon as possible. Because personalized products may enter production quickly, we cannot guarantee that an address can be changed after an order has been submitted.

Shipping Delays

Once an order has been transferred to the shipping carrier, delivery delays caused by the carrier, weather, customs, holidays, or other circumstances outside our control may affect the estimated arrival date.

Questions About Your Shipment

If you have questions about an order or believe a package is missing, please contact us at cacshopify@gmail.com with your order number so we can review the shipment details.